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TIMES
MANAGEMENT TRAINING
SDN. BHD. 100%
Claimable from HRDF ‘TRAINING QUALITY,
OUR PRIORITY’ A 2-Day Course On ENHANCING
OFFICE ADMINISTRATIVE SKILLS & PRACTICES
for Office Administrator, Administrative
Assistant, Secretary, Personal Assistant, Department Clerk & Office
Support Staff
VENUE
: DORSETT REGENCY HOTEL, KUALA LUMPUR EARLY BIRD DISCOUNT: Register 14 days before event Feedback from the past
participants………. ‘obtain
a lot of information & ideas for the office improvement. The course
materials provided is useful & easy understand’ by Hung Peck Yok, Head of ‘Excellent! Learnt a lot on administrators’ role &
responsibilities and it is applicable to my daily task’ by Anita Bt. Ahmad . Asst Officer, ‘Good & Interesting ! Learn a
lot of practical & useful tips for company improvement’ by ‘This course is good to upgrade the staff performance.
Those new suggestion from the course leader is applicable in my company’ by Loh Swee Yee, Purchasing Manager,
Chien Jin Plastic S/B Plus : Case Study, Game & Role Play COURSE
CONTENT
1. ADMINISTRATOR SELF MANAGEMENT - Planning & Scheduling work priorities -
Identify you time waste -
How to manage time effectively -
Setting Urgent and important -
Follow through activities -
Discipline and commitment 2. EMOTIONAL INTELLIGENCE -
Self –Awareness -
Self-Projection -
Self-Management -
Self-Discipline -
Relationship Management -
Social Awareness 3. CREATIVE INTELLIGENCE -
Three Creative Intelligence -
Outside Stimulation -
Personal Types -
Three Dimension Creative Intelligence -
Creative Workout 4. OFFICE INTERPERSONAL SKILLS
-
Developing Positive Self Image -
Developing Positive Relationship -
Building Trust -
Handling Troublesome Staff 5. COMMUNICATION SKILLS -
Running an effective meeting -
Elements of Communication -
Barriers to Communication -
Selecting Communication Channel -
Types of Communication -
Communicating with Guest -
Communicating with -
Body Language Usage 6. OFFICE PRODUCTIVITY IMPROVEMENT -
Productivity and quality defined -
Continuous improvement -
Cost & control -
Profitability explained -
Developing cost conscious staff -
Who is our customer 7. OFFICE SYSTEM CONTROL -
Planning office system and create procedures -
Control of subordinate activities through proper measurement -
Setting goals and performance appraisal -
Job description -
Organisation &
Methods -
Organisational Chart -
Organisational Manual 8. FILING AND RECORDS MANAGEMENT -
Forms Management -
Designing, Implementing & Reviewing Forms -
Importance of Record Keeping -
Principles of Record Keeping -
Essentials of Good Record Keeping -
Using 5S in office records management -
Filing System -
Record Retention -
Filing Equipment 9. DECISION MAKING &
PROBLEM SOLVING - Using mind mapping -
Analyst the problem -
List of Possible solution -
Monitoring the result -
Look problem as an opportunity 10. STRESS MANAGEMENT -
Understanding Mind, Body & Soul -
Stress Defined -
Identifying Causes Of Stress -
Overcoming Stress -
Action Plan For High Energy Living METHODOLOGY
Lecture, Case Study, Games and Role Play WHO
SHOULD ATTEND
§
Office Assistants §
Administrators §
Administrative Assistant §
Secretaries §
Senior Clerks §
Clerical Personnel COURSE LEADER Mr. Mokhtar Said, Master in Business Administration,
Bachelor Degree of Science (Hons.) in Human Resource Management majoring in
Training & Development. He also holds a Diploma in Electronics Engineering,
awarded by Human Resource Development Centre (HRDC) as a qualified Trainer, a
qualified Total Productive Maintenance (TPM) Trainer by SIRIM. Mr. Mokhtar
has 20 years of corporate experience in the areas of Training and Development, Human
Resource and in technical field mainly in Maintenance, Engineering, Production,
Total Productive Maintenance (TPM), Total Quality Management (TQM). His
corporate experience has exposed him to the Manufacturing and Semiconductors
Industries moving from ranks of Equipment Maintenance, Product & Process
Engineer, Total Quality Management (TQM) & Total Productive Maintenance
(TPM) to Training & Development Manager. Mr. Mokhtar
has more than 10 years of experience in conducting courses either public training or in-house training for
government and private sectors, to name
a few : DELL Asia Pacific, Carsem Semiconductors , AIC Semiconductor, Dynacraft Industries, Harvic, Pan
Pacific Hotel KLIA, Program Latihan Khidmat Negara (PLKN), Cement Industries, OMRON , Tenaga
Nasional Bhd and many more. His expertise are in
teambuilding, supervisory skills , leadership skills, managing people, train
the trainer, clerical development , time management , communication skills,
Total Productive Maintenance, Total Quality Management, why- why analysis , amongst others. He is a
People Development trainer and consultant. He has made training and learning
interesting through sharing of real life experience. His participants from all
levels have found his training lively, highly effective and practical that can
be applied at work place. REGISTRATION
FORM
COURSE
TITLE : ENHANCING
OFFICE ADMINISTRATIVE SKILLS & PRACTICES EARLY BIRD DISCOUNT RM1,150.00
per person COURSE FEES
The fee
is RM 1,200.00 per person. Full fee is required with your registration. The fee
includes luncheon, coffee/ tea breaks and training materials. Name :
Position: e-mail address: Name :
Position: e-mail address: Name :
Position: e-mail address: Name :
Position: e-mail address: Approving manager: Company: Address: City: Tel: Fax : Contact person: e-mail address: I/We wish to attend : COURSE TIMINGS
Registeration : 8.30 a.m. morning coffee : 10.30a.m. course ends :
5.00p.m. Course Starts : 9.00 a.m. Lunch & zohor :
1.00p.m. – 2.00p.m. SPECIAL DISCOUNT ARE AVAILABLE FOR: 5% - 3 to 4 persons 10% - 5 and above SBL SCHEME Companies must apply directly to HRDF. SBL Scheme will be based
on the individual merit of each application. CHEQUES Payment
by cheques should be crossed and made payable to
TIMES Management Training Sdn. Bhd. WRITTEN CANCELLATION Registration cancelled 14 days
prior to the event are subject to a RM100 service
charge. There will be no refunds for notice received less than 14 days prior to
the event. A substitute maybe made at any time at no extra cost. For further assistance, please contact: Penang : Kym Tel : 04-323
1286 H/P: 019-410 1286 Kuala Lumpur : Jane Tel:
03-5192 0620 H/P: 019-410 0620 Copyright. All Right Reserved Times Management
Training Sdn. Bhd. (456329-U) |
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