ENHANCE OFFICE ADMINISTRATIVE SKILLS AND PRACTICES training course, seminar, kursus by Times Management for AUGUST/2016 in KUALA LUMPUR -

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COURSE CONTENT

TIMES  MANAGEMENT   TRAINING   SDN.  BHD.

 

100%  Claimable   from  HRDF

 

‘TRAINING QUALITY, OUR PRIORITY’

 

A 2-Day Course On

 

ENHANCING  

OFFICE ADMINISTRATIVE SKILLS & PRACTICES

for  Office Administrator, Administrative  Assistant, Secretary, Personal Assistant, Department Clerk & Office Support Staff

 

 

 

 

VENUE : DORSETT REGENCY HOTEL, KUALA LUMPUR

 

EARLY BIRD DISCOUNT:

Register 14 days before event

 

 

 

 

Feedback from the past participants……….

 

 obtain a lot of information & ideas for the office improvement. The course materials provided is useful & easy understand’ by Hung Peck Yok, Head of Dept, Malaysia Galvanised Iron Works S/B.

 

‘Excellent! Learnt a lot on administrators’ role & responsibilities and it is applicable to my daily task’ by Anita Bt. Ahmad . Asst Officer, Hitachi Air-Cond. Products (m) S/B

 

‘Good & Interesting ! Learn a lot of practical & useful tips for company improvement’ by Lorraine Phoon Mei Yee, Sales Coordinator, Gathery Trading S/B

 

‘This course is good to upgrade the staff performance. Those new suggestion from the course leader is applicable in my company’ by Loh Swee Yee, Purchasing Manager, Chien Jin Plastic S/B

 

Plus : Case Study, Game & Role Play

 

 

COURSE CONTENT

 

1.    ADMINISTRATOR SELF MANAGEMENT

-    Planning & Scheduling work priorities

-      Identify you time waste

-      How to manage time effectively

-      Setting Urgent and important

-      Follow through activities

-      Discipline and commitment

 

2.    EMOTIONAL INTELLIGENCE

-      Self –Awareness

-      Self-Projection

-      Self-Management

-      Self-Discipline

-      Relationship Management

-      Social Awareness

 

3.    CREATIVE INTELLIGENCE

-      Three Creative Intelligence

-      Outside Stimulation

-      Personal Types

-      Three Dimension Creative Intelligence

-      Creative Workout

 

4.    OFFICE INTERPERSONAL SKILLS 

-      Developing Positive Self Image

-      Developing Positive Relationship

-      Building Trust

-      Handling Troublesome Staff

 

5.    COMMUNICATION SKILLS

-      Running an effective meeting

-      Elements of Communication

-      Barriers to Communication

-      Selecting Communication Channel

-      Types of  Communication

-      Communicating with Guest

-      Communicating with Superior

-      Body Language Usage

 

6.    OFFICE PRODUCTIVITY IMPROVEMENT

-      Productivity and quality defined

-      Continuous improvement

-      Cost & control

-      Profitability explained

-      Developing cost conscious staff

-      Who is our customer

 

7.    OFFICE SYSTEM CONTROL

-      Planning office system and create procedures

-      Control of subordinate activities through proper measurement

-      Setting goals and performance appraisal

-      Job description

-      Organisation & Methods

-      Organisational Chart

-      Organisational Manual

 

8.    FILING AND RECORDS MANAGEMENT

-      Forms Management

-      Designing, Implementing & Reviewing Forms

-      Importance of Record Keeping

-      Principles of Record Keeping

-      Essentials of Good Record Keeping

-      Using 5S in office records management

-      Filing System

-      Record Retention

-      Filing Equipment

 

9.    DECISION MAKING  & PROBLEM SOLVING

-    Using mind mapping

-      Analyst the problem

-      List of  Possible solution

-      Monitoring the result

-      Look problem as an opportunity

 

10. STRESS MANAGEMENT

-      Understanding Mind, Body & Soul

-      Stress Defined

-      Identifying Causes Of Stress

-      Overcoming Stress

-      Action Plan For High Energy Living

 

 

METHODOLOGY

 

Lecture, Case Study,  Games and Role Play

 

 

WHO SHOULD ATTEND

 

§  Office Assistants

§  Administrators

§  Administrative Assistant

§  Secretaries

§  Senior Clerks

§  Clerical Personnel

 

 

COURSE LEADER  

 

Mr. Mokhtar Said, Master in Business Administration, Bachelor Degree of Science (Hons.) in Human Resource Management majoring in Training & Development. He also holds a Diploma in Electronics Engineering, awarded by Human Resource Development Centre (HRDC) as a qualified Trainer, a qualified Total Productive Maintenance (TPM) Trainer by SIRIM.

 

 

Mr. Mokhtar has 20 years of corporate experience in the areas  of Training and Development, Human Resource and in technical field mainly in Maintenance, Engineering, Production, Total Productive Maintenance (TPM), Total Quality Management (TQM). His corporate experience has exposed him to the Manufacturing and Semiconductors Industries moving from ranks of Equipment Maintenance, Product & Process Engineer, Total Quality Management (TQM) & Total Productive Maintenance (TPM) to Training & Development Manager.

 

Mr. Mokhtar has more than 10 years of experience in conducting courses either   public training or in-house training for government  and private sectors, to name a few : DELL Asia Pacific, Carsem Semiconductors , AIC Semiconductor, Dynacraft Industries, Harvic, Pan Pacific Hotel KLIA, Program Latihan Khidmat Negara (PLKN), Cement Industries, OMRON , Tenaga Nasional Bhd and many more. His expertise are in teambuilding, supervisory skills , leadership skills, managing people, train the trainer, clerical development , time management , communication skills, Total Productive Maintenance, Total Quality Management, why- why analysis  , amongst others.

 

He is a People Development trainer and consultant. He has made training and  learning interesting through sharing of real life experience. His participants from all levels have found his training lively, highly effective and practical that can be applied at work place.

 

 

 

REGISTRATION FORM

COURSE TITLE  : ENHANCING OFFICE ADMINISTRATIVE SKILLS & PRACTICES

 

 

EARLY BIRD DISCOUNT

RM1,150.00 per person

 

COURSE FEES

The fee is RM 1,200.00 per person. Full fee is required with your registration. The fee includes luncheon, coffee/ tea breaks and training materials.

 

 

 

Name :                                                                             Position:

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Name :                                                                             Position:

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Name :                                                                             Position:

e-mail address:

 

Approving manager:

Company:

Address:

City:

Tel:                                              Fax :

Contact person:          

e-mail address:

 

I/We wish to attend :      KUALA LUMPUR (    )     PENANG (    )    

 

 

COURSE TIMINGS

Registeration : 8.30 a.m.      morning coffee : 10.30a.m.        course ends : 5.00p.m.

Course Starts : 9.00 a.m.                 Lunch & zohor : 1.00p.m. – 2.00p.m.

 

SPECIAL DISCOUNT ARE AVAILABLE FOR:

5% - 3 to 4 persons                      10% - 5 and above

 

SBL SCHEME

Companies must apply directly to HRDF. SBL Scheme will be based on the individual merit of each application.

 

CHEQUES

Payment by cheques should be crossed and made payable to TIMES Management Training Sdn. Bhd.

 

WRITTEN CANCELLATION

Registration cancelled 14 days prior to the event are subject to a RM100 service charge. There will be no refunds for notice received less than 14 days prior to the event. A substitute maybe made at any time at no extra cost.

 

For further assistance, please contact:

Penang : Kym   Tel : 04-323 1286   H/P: 019-410 1286   

Kuala Lumpur : Jane  Tel: 03-5192 0620    H/P: 019-410 0620  

 

Copyright. All Right Reserved Times Management Training Sdn. Bhd.  (456329-U)

 

 

 ENHANCE OFFICE ADMINISTRATIVE SKILLS AND PRACTICES training course, seminar, kursus by Times Management for AUGUST/2016 in KUALA LUMPUR -
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